Model Question and Answers for APSC | “E-governance transforms not only the ways in which public services are delivered but also the fundamental relationship between the government and the citizens.” (APSC 2020)

Model Question and Answers for APSC | “E-governance transforms not only the ways in which public services are delivered but also the fundamental relationship between the government and the citizens.”  (APSC 2020)

Ans : The concept of electronic governance (e-governance) is defined as the application of Information and Communication Technology (ICT) to the government processes to bring Simple, Moral, Accountable, Responsive, and Transparent (SMART) governance
E-governance transforms public services:
1. Aadhaar, is one of the examples of the digital amplification bringing massive numbers of users onto a common digital platform.
2. The data generated through Aadhaar-based identification is also helping the government maintain health records under its ambitious healthcare programme, Ayushman Bharat-National Health Protection Scheme, making it accessible to all citizens.

3. Direct Benefit Transfer (DBT) making welfare services free from corruption truly empowering people
4. Numerous schemes introduced by the government like Jan Dhan Yojana to provide financial inclusion to unbanked people have enabled banking, pension (PMSBY and PMJJBY) and insurance (Atal Pension Yojana) services to common citizens, thereby digitally empowering the citizens.
E-governance transforms the fundamental relationship between the government and the citizens
1. e-Governance has moved beyond government departments. It is about transforming the way governments work and reinvent people’s participation in the democratic process.
2. With the help of information and awareness people are becoming active participants in governance rather than passive beneficiaries
3. The government has been spearheading radical digitalisation to induce economic inclusiveness and social transformation through initiatives like 'Digital India', 'Make in India' and 'Skill India'.